General terms of sale
These general conditions of sale are intended for the use of booking stays in our apartments (“Black Home” and Family Home), in Ierapetra, Crete.
They constitute the reservation contract between the owner, Mrs. Beirnaert Sabine and the customer.
Article 1 – Duration of stay :
The customer rents an apartment for a minimum period of 4 nights and will not be able to claim any right to remain in the premises. The number of nights will be defined as soon as you book.
Article 2 – Rates :
The prices indicated on the https://www.magic-crete-apartment.com websites are the only contractual rates. They include all taxes (the owner is not subject to VAT).
Article 3 – Validation of a reservation :
The direct reservation is made either on the website https://www.magic-crete-apartment.com or by phone directly with the owner.
To book a stay, a deposit is required :
– For a stay of up to 7 nights: One night
– Beyond 7 nights: Two nights
The remaining is to be paid on arrival in cash.
Payment of the deposit must be done by bank transfer. The BIC/IBAN appears on in the first mail.
The payment of this deposit implies the acceptance of these general conditions of sale.
Upon receipt of the deposit, you will be sent an email of good reception with the details of the reserved service, having the value of a contract.
Article 4 – Cancellation by the customer :
Any cancellation must be notified by post or email addressed to the owners.
If a reservation is cancelled:
- 90 days or more before arrival, the depositis returned, you are fully refunded.
- Less than 90 days,the deposit is kept in all cases.
Article 5 – Cancellation by the owner :
If before the beginning of the stay, the owners cancel the stay, for reasons beyond his control, he must inform the customer as soon as possible by phone or email. The latter will be reimbursed immediately for the sums paid.
Article 6 – Arrival time :
The customer must arrive on the specified day of booking.
The apartments are available from 4 pm. This schedule may be reviewed according to the imperatives related to the preparation of the accommodation. Please indicate in any case, your arrival time, in order to schedule your reception and the delivery of the keys.
Article 7 – Departure time :
Rooms must be vacated by 11 a.m. at the latest.
Article 8 – Payment of the balance of the accommodation :
The balance of the stay will be paid on arrival. Payment of the balance must be done in cash.
Article 9 – Taxes and services :
Service charges such as internet access, cot and bed linen are included in the price of the stay.
The cleaning fee is charged :
The black Home : 25,00€ per stay
The family Home : 35,00€ per stay
Article 10 – Capacity :
The reservation is established for a specific number of people. If on the day of arrival, the number of occupants is higher, the owners are able to refuse access to the accommodation. This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the owners, so that in case of departure no refund can be envisaged.
The maximum number of occupants must be strictly adhered to. No extra beds other than those made available will be allowed in the accommodations.
Article 11 – Children :
Children are welcome. Depending on the age, it’s possible to rent an extra bed (15,00€ per night (only for the Black Home)) or a cot (10,00€ during the stay) .
Article 12 – Pets :
Pets are not allowed. If on the day of arrival, the customer arrives accompanied by one or more unannounced animals, the refusal to accept the animals and its owners cannot be assimilated to a modification or a breach of the contract at the initiative of the owners. So that in case of departure of the customer, no refund can be considered.
Article 13 – Art of living, use of the premises :
The respect of a certain art of living is required of all guests to guarantee the tranquility of the place and the comfort of its guests.
The customer undertakes to respect the instructions of know how to live. Parties, receptions and events are not allowed.
The customer undertakes to return the apartment in perfect condition at the end of the stay and to declare, and assume financially, any possible damage for which he may be responsible.
Children living within the property are under the sole responsibility of their parents.
Article 14 – Access to housing and vehicle :
The apartment is located right in the city center. Free parking is nearby.
Article 15 – Data protection :
In accordance with the law of 6 January 1978, you have the right to access and rectify data concerning you. The owner undertakes not to transmit the information you have communicated to them to other companies or organizations.
These Terms of sale are subject to change at any time without notice.
Acceptance and compliance with these general conditions of sale are deemed to have been acquired upon payment of the deposit.